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Booking app for nail techs: clients book themselves in Telegram and WhatsApp

· 16 min read

Here’s how AiKlient works as a booking app for nail techs: the client picks a service, a nail tech, a day and a time right in WhatsApp or Telegram, and you confirm the booking with one tap. The bot knows how long each service takes, so removals, gel manicures and extensions fit into your schedule without overlapping. It answers price questions around the clock and sends visit reminders on its own, while your business page with photos of your work takes bookings from people who find you on Google or Instagram.

Below, you’ll see where nail techs lose time, what an online booking system for nail techs should do, how booking works on a live demo, and how to set it all up in one evening.

Key points

  • Clients book right in WhatsApp and Telegram at any time of day or night: no app, no sign-up, no phone calls.
  • The bot offers times that fit the length of each service, so you’ll never have two clients in one slot.
  • You can sort services into categories, such as “Manicure”, “Pedicure” and “Extras”, and add a description to each service, so clients see what’s included in the price.
  • AI answers questions about prices, your address and opening hours 24/7, using your own information.
  • Reminders the evening before and on the day of the visit, plus invitations to book again, arrive in the messaging app, with no SMS fees.
  • A business page with photos of your work, prices and booking shows up on Google, and you can add the booking form to your own website.
  • €15 a month for the whole salon, with no extra charge per nail tech. The first month is free, no card needed.

Where nail techs lose time and clients

Messages while you work. With gloves on and a client’s gel curing under the lamp, there’s no way to answer “When are you free?” By evening, your Instagram DMs and WhatsApp are full of messages like that, and while you’re working through them, some people have already booked with another nail tech.

Messages after hours. Phorest, a salon booking platform, analysed data from more than 5,000 salons and spas in 2019 and found that 46% of appointments are booked outside opening hours: 28% in the evening after closing and 18% in the morning before opening. A message that comes in at 11:30 pm gets read in the morning, and by then the client may already have found another nail tech.

Reschedules. “Could I come on Friday after six instead of Thursday?” One reschedule easily stretches to five messages: you check your appointment book, suggest options, and the client asks a follow-up question.

No-shows. A client who doesn’t turn up for extensions costs you two hours. A systematic review by Hasvold and Wootton (2011) looked at 29 studies of hospital appointments: with automated SMS and voice reminders, no-shows fell by 29% on average. That’s a useful benchmark for a salon too, and AiKlient sends its reminders in the messaging app, with no SMS fees.

Gaps in the day. If you schedule by eye, you end up with 15–30-minute gaps between clients: too short for another appointment, too long to just sit and wait. And if a client cancels the day before, you still have to find someone to take the freed-up slot in time.

What a booking system for nail techs should do

As a solo nail tech, you don’t need to install a separate booking app, and neither do your clients: they book in a messaging app they already use, and your dashboard opens in a browser. Here’s what matters in booking software for nail techs, and how AiKlient handles it.

  1. Each service has its own duration. The bot offers slots where the whole service fits, so a 25-minute removal and a two-hour set of extensions each go in the right place.
  2. Categories and descriptions. The client picks “Manicure”, “Pedicure” or “Extras”, then a service, and sees its description straight away: what’s included and how long the polish will last.
  3. A convenient booking step. That’s the interval between the times the bot offers: 5, 10, 15, 20, 30, 45, 60 or 90 minutes, or your own value of up to 4 hours. A 15-minute step leaves fewer empty gaps between clients.
  4. Breaks and cleanup. Cleanup time goes into the service duration, and you mark lunch in Google Calendar: the bot doesn’t offer clients any time that’s busy there.
  5. One-tap confirmation. Each new booking reaches you with “✅ Confirm” and “❌ Cancel” buttons, and clients can see their bookings and cancel them under “📋 My bookings”.
  6. Reminders. The evening before (after 5 pm) and 2, 3, 4 or 6 hours before the visit, once you’ve confirmed the booking.
  7. Photos of your work and prices. A business page with an “Our work” gallery, a price list by category and a booking form.
  8. Booking where clients already message you. Telegram, WhatsApp and a web page, with every booking landing in one calendar.

For prices, languages and reminders across eight booking systems, see our guide to salon booking software in Latvia. DIKIDI, YCLIENTS and Altegio, with prices for Latvia and Kazakhstan, are compared in DIKIDI vs YCLIENTS vs AiKlient: which booking app to choose.

Kazakhstan. In a 2024 survey of young people in Kazakhstan, 89.4% of respondents said they use WhatsApp, and 24.6% said Telegram. AiKlient takes bookings in both WhatsApp and Telegram, you can set service prices in tenge, and you can add a 2GIS button to the “Directions” block on your page.

Latvia and languages. At home, 62.0% of Latvia’s residents aged 18–69 speak Latvian and 34.6% speak Russian (Central Statistical Bureau of Latvia, 2021–2022 data). The AiKlient bot speaks nine languages, including English, Russian, Latvian and Kazakh, and every client chats in their own.

What booking looks like at the Anna Nails demo studio

Anna Nails is a demo nail studio that runs on AiKlient: you can book there exactly as your client would. The address and names are made up, but the bot and the page are real. The studio has two nail techs, Anna and Marta, each with her own schedule, and six services in three categories:

  • Manicure: gel manicure (60 min, €30), classic manicure (45 min, €22), extensions or correction (120 min, €55).
  • Pedicure: pedicure with polish (75 min, €38).
  • Extras: nail art (one nail, 15 min, €5), polish removal and care (25 min, €10).

Here’s how booking goes in the demo bot (opens in a new tab) when the client chooses English. In WhatsApp, booking works the same way: the options arrive as a numbered list, and the client replies with a number or simply types what they want, such as “book” or the name of a service. Try it in WhatsApp (opens in a new tab). The bot’s messages are quoted word for word; the name and date are just an example. Buttons are shown in square brackets.

Client taps “📝 Book”.

Bot: What are you interested in?
[Manicure]
[Pedicure]
[Extras]

Client picks “Manicure”.

Bot: Which service?
• Gel manicure — 60 min, 30 €
• Classic manicure — 45 min, 22 €
• Extensions & correction — 120 min, 55 €
[Gel manicure · 60 min, 30 €]
[Classic manicure · 22 €]
[Extensions & correction · 55 €]
[↩️ Back]

Client picks extensions.

Bot: Extensions & correction
Gel extensions or an infill of grown-out nails.

Who would you like to book with?
[Anna]
[Marta]
[👥 Anyone available]

Next, the bot offers the days and times when the chosen nail tech has two hours free in a row, then asks for a name and a phone number. If you’ve switched on the notes question, it also asks “Any notes (or skip):”, and the client can write something like “I’ve got gel on from another salon” or “I’d like French tips”.

Anna Nails demo bot: after “📝 Book” the bot asks “What are you interested in?” with “Manicure”, “Pedicure” and “Extras” buttons; once manicure is picked, it sends “Which service?” with three services, prices and an “↩️ Back” buttonThe client picked “Extensions & correction · 55 €”: the bot sent the description “Gel extensions or an infill of grown-out nails.” together with “Who would you like to book with?” and “Anna”, “Marta” and “👥 Anyone available” buttons

At the same moment, you get a notification:

🆕 New booking #36

Extensions & correction — Friday, 6 November, 11:00
💇 Anna
👤 Maria
📞 +371 2…
💬 I’ve got gel on from another salon

[✅ Confirm] [❌ Cancel]

When you tap “Confirm”, the client gets this message: “✅ Your booking is confirmed: Extensions & correction, Friday, 6 November, 11:00. See you!” The evening before, the bot sends “🔔 Reminder: tomorrow at 11:00 — Extensions & correction.” On Friday at around 9 am, it sends “🔔 In 2 h, at 11:00 — Extensions & correction. See you!”

The slot closes to other clients straight away, and reminders start once you confirm. If a nail tech’s staff card has her Telegram ID and she has opened your bot, she gets a copy of the notification too.

Owner’s notification in Telegram: “🆕 New booking #36”, “Extensions & correction — Friday, 6 November, 11:00”, “💇 Anna”, “👤 Maria”, phone number blurred, “💬 I’ve got gel on from another salon”, and “✅ Confirm” and “❌ Cancel” buttons under the message

If a client types a question instead, like “how much is removal and how long does it take?”, the AI answers right away, day or night, from your data: services with prices and durations, opening hours, address and your “About” text. If your information doesn’t cover the question, the bot suggests contacting you. The booking itself goes step by step with ready-made options, so times never get mixed up.

On the Anna Nails demo page (opens in a new tab) you can book through a form. The page also has “Book in Telegram”, “Book in WhatsApp” and “Call” buttons, an “Our work” gallery, a price list by category, opening hours and “Directions” links to Google Maps and Waze, plus 2GIS if you add a link to your 2GIS listing. The “Offer or gift” block shows a deal such as “−15% on your first visit”, and bookings made with it are marked “🎁 offer” for you. The page shows up on Google, and you can put the same booking form on your own website with one line of code.

Anna Nails demo page on a phone, the “Our work” block: five manicure photos, the first one largeThe “Services & prices” block on the same page: “Manicure”, “Pedicure” and “Extras” categories, each service with its duration, price and description, for example “Gel manicure”, 60 min, 30 €, “Prep, strengthening and gel polish that lasts 3–4 weeks.”

A short YouTube video (opens in a new tab) shows what it all looks like on the nail tech’s side.

How to set up online booking in one evening

  1. Sign in. Go to aiklient.com/app/login (opens in a new tab) and sign in with Telegram or Google. The first month is free, and we don’t ask for a card.
  2. Add your price list under “Bot → Services”: name, price, duration, category and description. Enter the real duration, including setting up your desk and disinfecting your tools.
  3. Check your working hours and booking step under “Bot → Working hours”. Set the hours for each day of the week, choose the booking step and how many days ahead clients can book: from 1 to 365, 60 by default.
  4. Block out time for breaks. In “Calendar”, tap “📅 Google Calendar”, connect your calendar and check that “Take my busy times into account” is switched on. Mark lunch and personal plans there, and the bot will offer clients other times. Your plans stay private: AiKlient sees “busy” and nothing else, with no titles or details.
  5. Connect your Telegram bot. Create it in @BotFather and forward the message with the code to @aiklient_bot. It takes about five minutes. Clients book through this bot in Telegram and get their reminders there. Our Telegram booking bot guide walks you through it step by step.
  6. Turn on WhatsApp booking under “Bot → WhatsApp” (more on this below).
  7. Build your business page under “My page”: upload photos of your work and check the address and the order of the blocks. The page takes services and prices from your price list.
  8. Book yourself in. Go through booking as a client, check the reminders under “Bot → Reminders” and cancel the test booking in your dashboard.

All that’s left is to add your booking link to your Instagram bio, your WhatsApp profile and your paper business cards, and to print the QR code from your dashboard on A4 or A5 paper, or as a card for your desk. If you’d rather have everything set up for you, fill in the “Set up the bot for me” form under “Help”: we’ll reply within a day.

Booking through WhatsApp

You connect WhatsApp in your dashboard under “Bot → WhatsApp”. Clients book right in the WhatsApp chat, and their reminders arrive there too. You don’t pay anything extra for WhatsApp messages.

How to build your price list for the bot

  • Split similar services if they take different times. In the demo, extensions and correction share one 120-minute line. If an infill takes you an hour and a half, make two services, and the bot won’t hold an extra half hour.
  • Create ready-made combos. Add a service such as “Removal + gel manicure” with the combined duration and price, so clients can book it all at once.
  • Say what’s included in the description. For example, “removal of old polish included” or “lasts 3–4 weeks”. Clients see the description in the bot right after choosing the service, and on your page.
  • Answer common questions in your “About” text. The AI uses this text to answer clients, for example about removing another salon’s work, and clients can read the text itself in the bot under “ℹ️ About”.
  • Match durations to your booking step. The bot offers times at your chosen step: 10:00, 10:30, 11:00. With a 30-minute step, a 45-minute manicure leaves 15 empty minutes after it, while a 15-minute step, or a duration that’s a multiple of the step, gets rid of those gaps.
  • Mark who does what. If only one nail tech does extensions, go to “Bot → Staff”, open the other nail techs’ cards, turn off “All services” and tick the services they do. The bot will then book extensions only with her.

AiKlient dashboard, “Bot → Services”, the form for the “Extensions & correction” service: page language tabs, “Name”, “Category (optional)”: “Manicure”, “Description (optional)”: “Gel extensions or an infill of grown-out nails.”, “Duration”: 2 h 0 min, and quick buttons from “15 min” to “4 h”

Gaps, reschedules and no-shows: how the bot helps

Freed-up time shows straight away. If a client cancels under “📋 My bookings”, you get “❌ Client cancelled…”, and the time reappears in the bot and on your page. The bot offers any time that’s more than half an hour away, so even a slot later today can still be taken.

Free slots are easy to share. Post an Instagram story or a WhatsApp status with your booking link, and clients will see your free times for themselves.

Rescheduling without the back-and-forth. You change the time in your dashboard, and the client immediately gets “🔁 Your booking was moved…” with the new time. Clients can also cancel and pick another time themselves.

Cancellations without phone calls. A client can cancel any time before the visit starts, and you’re notified straight away. If a client has missed a visit before, note it on their client card and ask for a deposit next time.

Reminders that fit your schedule. Before the visit, the bot sends a reminder 2, 3, 4 or 6 hours ahead. If you have lots of morning appointments, keep the reminder the evening before.

Clients come back. Turn on “Invite to rebook”, and 4, 6, 8 or 12 weeks after a visit the bot will invite the client to book again.

Manual bookings. When a client calls or sends you a DM, you book them in from the dashboard: tap a free gap in the calendar, choose the client and the service, and the bot won’t offer that time to anyone else.

Reminders for manual bookings too. Existing clients who have already messaged the bot in Telegram or WhatsApp get reminders as usual. For a new client, send them a link to your Telegram bot: the dashboard gives you the link, a ready-made message and a QR code, and once they tap Start, reminders go out automatically. The same goes for bookings made through the form on your page.

Notes on the client card. You can add a note to a client’s card that only you can see: favourite nail shape, shade, allergies to products.

AiKlient dashboard, “Calendar”, day view for 24 October: bookings for “Olga S.” at 10:00 (gel manicure), “Irina V.” at 12:00 (extensions & correction), “Svetlana R.” at 14:00 (classic manicure) and the not yet confirmed “Elena P.” at 15:30 (pedicure with polish), with “+ free 11:00–12:00”, “+ free 14:45–15:30” and “+ free 16:45–18:00” between them, and “Book a client” and “All bookings” buttons at the top

How much online booking with AiKlient costs

AiKlient is a Telegram and WhatsApp booking bot for beauty pros and salons. There’s one plan: €15 a month for the whole salon, with no extra charge for more nail techs, each with their own schedule. It includes booking in Telegram and WhatsApp, 24/7 AI answers, reminders and invitations to book again, service categories and descriptions, a business page, a booking form for your own website and Google Calendar sync. You connect WhatsApp in your dashboard under “Bot → WhatsApp”, and there’s nothing extra to pay for messages; see the details in the pricing section on our home page.

The first month is free with full access: no card and no contract. You connect your own payment provider and clients pay you directly; our income is the subscription, and we take no commission on payments. Your clients stay yours: they book with you, not through a shared marketplace with your competitors listed next to you, and you can take their contacts with you at any time. Data is stored on servers in the EU.

FAQ

Can a client book removal, a manicure and nail art in one go?

Yes: set up the combination as a separate service with the combined time and price, for example “Removal + gel manicure + nail art”. The client can write which design they want in the notes when booking.

How do I allow for cleanup between clients and a lunch break?

Build cleanup into the service duration and mark lunch in Google Calendar: the bot will offer clients other times.

Do clients need to download an app?

No: they book in WhatsApp or Telegram, which they already have, or through the form on your page.

What happens if a client cancels?

You’re notified straight away, and the time becomes available again in the bot and on your page.

Can I show photos of my work and my prices?

Yes: your business page has a gallery and a price list by category, and you can put its link in your Instagram bio.

How much does AiKlient cost?

€15 a month for the whole salon, and the first month is free with no card needed. There’s no contract, and we take no commission on your clients’ payments.

Summary

A booking app for nail techs takes the messaging, late-night questions and reminders off your plate: clients book themselves while you work in peace. Try AiKlient free for a month, no card needed: start free (opens in a new tab). To see it all through your client’s eyes, book a slot in the demo bot on Telegram (opens in a new tab) or on WhatsApp (opens in a new tab) and open the Anna Nails demo page (opens in a new tab). Our Telegram booking bot guide explains how to connect the bot itself, and if you’re still texting clients yourself, our 15 appointment reminder text templates will come in handy.

Sources

Updated: 21 October 2026.